ImpactPay Privacy Policy
Ekko Earth Limited (referred to as "ekko", "we", "us" or "our" in this notice) are committed to protecting your privacy and ensuring that your personal information is handled securely. This Privacy Policy explains how we collect, use and disclose your personal data when you make a contribution to one of our carefully selected environmental projects.
This Privacy Policy refers to ekko ImpactPay only. For ekko's website, please refer to the website Privacy Notice.
1. Information We Collect
We keep data collection to a minimum. When you use ImpactPay, we do not collect your name or any other personally identifiable information.
You may choose to enter your email address at checkout only if you wish to receive a receipt for your contribution. Providing an email address is entirely optional.
2. How We Use Your Information
If you provide your email to receive a receipt:
- We use it only to send you the receipt.
- We do not use it for marketing or any other purpose.
We may also collect non-personal data (such as transaction amount, merchant category, or environmental contribution details) to:
- Provide and improve the ImpactPay service.
- Generate anonymous impact statistics.
3. Data Retention
- Email addresses (if provided) are retained only as long as necessary to deliver the receipt and ensure technical reliability.
- Non-personal data is retained for analytics and reporting purposes in aggregate, anonymised form.
4. Data Security
We take data protection seriously. All data is encrypted in transit and at rest using industry best practices. Access is strictly limited and controlled.
5. Product Analytics
To improve our services and understand how users interact with ImpactPay, we use a third-party software called PostHog for product analytics. PostHog helps us analyse aggregated data about user behaviour to optimise user experience. This data is anonymised and does not contain any personally identifiable information.
6. Platform Monitoring
We use a third-party service called Datadog to monitor and analyse platform performance. Datadog helps us gather aggregated data, including server log files, which may contain information such as your IP address and details about how the platform is used. These logs are used to ensure platform reliability and to improve our services. The data is anonymised and stored for 90 days before being deleted.
7. Sharing Your Information
ImpactPay does not share your personal information with third parties, except when required by law, to prevent fraud, or to comply with legal processes.
8. Your Rights
You have the right to:
- Request access to the personal data we collect.
- Ask for corrections to any incorrect or incomplete personal information.
- Withdraw your consent for data processing at any time.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or relevant laws. Any changes will be posted on this page, and we will notify you of significant updates.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at dpo@ekko.earth.
By using ImpactPay, you agree to the terms of this Privacy Policy.