We have made the strategic decision to close our ekko card program to focus on partnering with strategic organisations that share our vision for sustainability. This will allow us to amplify our mission and reach more people, creating a greater positive environmental impact.

The ekko card program will officially close on the 5th of October 2024. Your account will be closed on the same day.

If you have a positive balance on your ekko account, you have three options to withdraw your funds:

1. Make a Payment: Use your ekko card to make a payment or purchase for the value equal to your account balance.
2. Bank Transfer: Arrange a bank transfer to another account you hold.
3. ATM Withdrawal: Withdraw your funds at an ATM before the closure date, subject to ATM limits.

Please ensure your funds are moved out of your account by the 4th of October 2024 to avoid any delays.

If your ekko account has a zero balance, no further action is needed. Your account will be automatically closed on the 5th of October 2024. If you use your ekko account between now and the closure date, please ensure your balance is zero by the 4th of October 2024.

If you have a negative balance, please ensure your balance is cleared by the 4th of October 2024. You can do this by setting up a bank transfer from another account to cover the negative balance on your ekko card.

If you have any subscriptions or recurring payments linked to your ekko card, please make sure to cancel them or update your payment information with the service providers before the account closure date. Payments to other companies or service providers will no longer be possible from 5th October 2024

It will no longer be possible to receive regular payments to your account. You should check with any payers of regular payments and provide them with your alternative account details. 

If you use your ekko card to collect Salary or DWP (Department for Work and Pensions) payments, please contact your employer or the DWP to amend your payment details as soon as possible.

If you cannot withdraw your funds by the closure date, your funds will continue to be safeguarded by Prepay Technologies Ltd (the issuer of your ekko card) for 6 years. 

Please contact us at hello@ello.earth for your refund following your account closure and funds will be returned to you promptly.

If you have any questions or need assistance, please contact us at hello@ekko.earth. Our support team is here to help you through this transition.

No, From 5th October 2024 you will no longer be able to use the ekko app.

From 5th October 2024 you will no longer be able to use your physical card, nor your virtual card in your app.

No, unfortunately you will no longer be able to use any of the payment services that were previously available to you after the 5th October 2024. This includes not being able to use your cards, make ATM cash withdrawals or transfer money to other accounts.

Yes, Please contact us at hello@ello.earth. Our support team will be able to assist you through this process.

From the 5th October 2024, ekko will remain responsible for your account and the return of your funds. Your funds will remain safeguarded by PrepayTechnologies Ltd until you request your refund from us.

Yes, while we are closing the ekko card program, we will continue to work with strategic partners to further our mission of promoting sustainability. Stay tuned for updates on our new initiatives and partnerships.